Privacy Policy

DOSE Wellness Group is a Canadian whole-person wellness provider operating at dosewellnessgroup.ca. We are committed to protecting your personal information and your right to privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

If you have questions about this policy, please contact us at getinfo@dosewellnessgroup.com.

We may collect the following categories of personal information:

We do not collect payment card information directly. Payment processing is handled by our third-party payment provider.

• Contact information — name, email address, phone number.
• Health and wellness preferences — information you provide through our therapist matching questionnaire, appointment requests, and intake forms. This may include sensitive health information.
• Account and session data — anonymous session tokens stored locally in your browser to support the matching tool and saved matches. We do not link these tokens to your identity without your consent.
• Communications — messages you send through our contact form, waitlist sign-up, or email.
• Usage data — pages visited, time on site, and general technical information (browser type, device type) collected through analytics tools.

We use your personal information to:

We will not use your health information for marketing purposes without your explicit consent.

• Match you with appropriate clinicians and wellness practitioners.
• Process and respond to appointment requests and inquiries.
• Send service-related communications, including appointment confirmations and receipts.
• Send newsletters or wellness updates, where you have opted in.
• Improve our website, services, and matching tools.
• Comply with legal and regulatory obligations.

We do not sell your personal information. We may share it with:

Where service providers are located outside Canada, your information may be subject to the laws of that jurisdiction. We take reasonable steps to ensure appropriate protections are in place.

• Clinicians and practitioners — to facilitate your care, with your knowledge and consent.
• Service providers — third parties who assist us in operating our website and delivering services (e.g., email delivery, analytics, payment processing), bound by confidentiality obligations.
• Legal authorities — where required by law, court order, or to protect the safety of individuals.

Information you share through our matching questionnaire or appointment requests may include sensitive health and mental health information. We treat this information with the highest level of care. It is:

• Stored securely and accessible only to authorized DOSE staff and your matched clinician.
• Never shared with third parties for marketing or advertising purposes.
• Retained only as long as necessary to provide your care or as required by law.

Our website uses cookies and similar technologies to support functionality and analytics. These may include:

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

• Essential cookies — required for the site to function (e.g., session management).
• Analytics cookies — to understand how visitors use our site. These are only loaded with your consent.

Under Canadian privacy law, you have the right to:

To exercise any of these rights, contact us at getinfo@dosewellnessgroup.com.

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Withdraw consent to certain uses of your information (subject to legal or contractual limitations).
• Request deletion of your information, where we are not legally required to retain it.
• File a complaint with the Office of the Privacy Commissioner of Canada.

We retain personal information only as long as necessary for the purposes described in this policy, or as required by applicable law. Health records are retained in accordance with provincial health records legislation. When information is no longer needed, it is securely deleted or anonymized.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. For significant changes, we will provide notice through our website or by email where appropriate.

For questions, concerns, or requests related to this Privacy Policy: